FREQUENTLY ASKED QUESTIONS
Do you offer gluten-free options?
At the moment, we don’t have any gluten-free options. Our batter, which is used in all menu items, contains wheat.
Can I purchase large quantities of Rice Dogs for my company or group?
Yes, for catering or bulk orders, contact us at info@chungchunricedog.ca or visit the Catering page on our website.
How do I join the Chungchun family as a franchisee?
We’re always looking for motivated individuals with an entrepreneurial spirit. If you’re ready to learn more about the Chungchun Rice Dog franchise opportunity, please visit our franchise information page
What is the minimum quantity for a catering order from Chungchun?
The minimum quantity for a catering order from Chungchun is 60 hotdogs or a minimum order value of $400 or more.
How much notice is required for catering orders?
We kindly request a notice of at least 2 weeks for all catering orders. This allows us to ensure the availability of our resources and provide you with the best service possible.
I have an event coming up in less than 2 weeks. Can I still place a catering order?
If your event is happening within the next 2 weeks, please reach out to us directly. We will do our best to accommodate your request and inform you about our availability.
How can I inquire about the availability of catering services for my event?
To inquire about the availability of our catering services, please contact us through info@chungchunricedog.ca. Our team will promptly respond to your inquiry and inform you about our availability.
What is the cancellation policy for catering orders from Chungchun?
If you need to cancel your catering order, we kindly request that you notify us at least 1 week before the scheduled event. In such cases, there will be no cancellation charges.
What if I need to cancel my catering order less than 1 week before the event?
For cancellations made less than 1 week before the scheduled event, a cancellation fee of $100 will be charged.
How can I cancel my catering order?
To cancel your catering order, please contact us as soon as possible through info@chungchunricedog.ca. Our team will guide you through the cancellation process and provide any necessary assistance.
Is there a delivery fee for catering orders in the GTA?
Yes, there is a flat delivery fee of $50 for catering orders within the Greater Toronto Area (GTA).
Are there any additional charges for delivery outside of the GTA?
For delivery outside of the GTA, additional charges may apply. Please contact us directly to discuss the details and any associated fees.
What payment methods do you accept for catering orders?
We accept the following payment methods for catering orders: Visa, Mastercard, e-transfer, cheques, and pay in-store.
Is Chungchun Rice Hotdog gluten free?
Unfortunately, we do not offer any gluten free products.
What allergens should I be aware of in Chungchun's catering menu?
Please refer to our allergen page: ALLERGEN INFORMATION.
What happened to the Birthday Voucher?
After careful consideration, we decided to discontinue the birthday reward. We’re grateful to everyone who celebrated with us, and we’re introducing new benefits to make your experience even better.
Why can’t I see my points anymore?
The program ended on August 31, 2025. Before it ended, we shared reminders to help customers use their points, vouchers, and wallet balances. We truly appreciate everyone who participated in the program and hope you enjoyed the benefits. Thank you for being part of our community, and we hope you enjoy our new membership program as well!
(To stay up to date on future rewards and promotions, we recommend turning on notifications in our app.)
Why is the Chungchun Rice Dog App not working?
Starting September 1st, we launched a new app with an updated membership program. Please download the new app using the QR code below. Note: The loyalty program is not yet available at all Chungchun locations. You can find participating stores in the app.
How do I earn cashback?
You earn cashback on the pre-tax total of each purchase. Rewards are added automatically to your wallet and can be used anytime, even on your next order. To collect cashback, make sure to scan the QR code at the time of purchase.
Note: Cashback is earned only on amounts paid by cash or card. Any portion paid using your wallet balance will not earn additional cashback.
I placed an order through a delivery app but received the wrong order. What should I do?
For orders placed through third-party delivery apps (Uber Eats, DoorDash, SkipTheDishes, Fantuan, etc.), please contact the app directly, as we can’t access their system. For orders placed through the Chungchun Rice Dog App, contact us at info@chungchunricedog.ca with the store location and the phone number linked to your membership.
What if I have an issue with a payment or want a refund?
If you’re unsure about a charge, reach out to your payment provider. For duplicate charges related to Chungchun, your card provider will investigate and take the necessary action.
To stay up to date on future rewards and promotions, we recommend turning on notifications in our app.